Afford IT Business  /  Microsoft 365

Microsoft 365 Support for Small Business

Get help setting up, fixing and managing Microsoft 365 for your business.

Get Microsoft 365 Help Call 1800 851 816
$168
Per hour, flat rate
$0
Callout, travel & booking
No contract
No monthly minimum
1 hr
Minimum — told before it’s up
01  What we help with

Microsoft 365 is where most small businesses keep their email, files and day-to-day collaboration — which is exactly why a small misconfiguration can stop everyone working.

We can assist with:

  • Microsoft 365 setup
  • Business email
  • Outlook
  • Exchange Online
  • User creation
  • Mailboxes
  • Shared mailboxes
  • Microsoft Teams
  • OneDrive
  • SharePoint
  • Multi-factor authentication
  • Account problems
  • Email migrations
  • New employee setup
  • Departing employee access
  • Microsoft licensing assistance
02  Typical jobs

Set it up, fix it, change it

Most Microsoft 365 requests are one of these three.

Set up

Starting properly

Setting up Microsoft 365 for a new business or tidying one that grew by accident: your domain, business email addresses, users, mailboxes, Teams and a sensible OneDrive and SharePoint structure.

Fix

When something stops working

Outlook that will not send or sync, a mailbox that is full, access that has stopped working, a shared mailbox nobody can open, or a staff member locked out of their own account.

Change

Moving people and mail

Migrating email and files from another provider, adding and removing users as staff come and go, and moving a departing employee’s mailbox and files to someone who needs them.

03  Licensing

Choosing licences without overbuying

Microsoft 365 for business comes in several plans, and the cheapest is not always the right one. In broad terms, Business Basic gives staff the web and mobile versions of the apps along with email, Teams and cloud storage, Standard adds the installed desktop apps, and Business Premium adds device management and stronger security controls on top.

The right mix is often different for different people — the owner and office staff may need one plan while field staff who only read email need another. We can look at who actually uses what and help you work out which licences you need, so you are not paying for features nobody opens or missing the ones that protect you.

04  Managed Microsoft 365

Is Microsoft 365 becoming business-critical?

Once you have multiple staff, sensitive company information and important systems tied into Microsoft 365, occasional administration may no longer be enough.

Defy IT can take responsibility for the ongoing management, security and support of your Microsoft 365 environment.

Ask About Managed Microsoft 365 Compare PAYG vs Managed IT
05  Questions

Common questions

Yes. Email migrations are a regular job. We plan the cutover so mail keeps flowing, move the mailboxes across and check that each person can send and receive before we finish. Tell us where your email is hosted today when you get in touch.

Most of it, yes. Account, mailbox, licence and security settings are administered online, so remote support is often the quickest route. We attend onsite in Brisbane, Ipswich, Moreton Bay and Logan when something needs hands on a device.

Common options are converting their mailbox to a shared mailbox, passing their files to a manager, and removing their licence and access. We do it so that nothing is lost and the former employee cannot get back in. See the new and departing staff page for the full process.

Yes. It is the single most effective step against stolen passwords, and we can turn it on for your whole team and walk staff through it. It is covered in more detail under cybersecurity.
06  Related

Related business IT help

07  Get help

What does your business need help with?

Tell us what is going on and how you would describe your requirements. Your answer tells us which team should pick it up, so nobody tries to sell you a managed IT agreement you did not ask for.

Hours
Mon–Fri 8:30am–4:30pm
Sat 9am–2pm
Rate
$168/hr, no callout fee
How would you describe your requirements? *

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Call 1800 851 816 Mon–Fri 8:30am–4:30pm Enquire