Computer Repair Pricing in Brisbane
One flat rate of $135 an hour for everything we do for homes and individuals (business IT support is $168 an hour). No callout fee, no travel fee, no booking fee — and you are told before we go past the hour.
Business IT support. Minimum one hour per job. No callout, travel or booking fee.
Running a business? Business IT is priced separately
The $135 rate below is for homes and individuals. Business IT support — computers, Microsoft 365, networks, new staff setups and projects — is pay as you go at $168 an hour, with no contract and no monthly minimum. You are still told before a job goes past the hour, and projects are quoted.
How business IT support worksIncluding GST. Minimum one hour per job. Onsite, in-workshop or remote — same rate.
You are told before we go past the hour
This is the part that matters. If a job is going to run beyond the first hour, we stop, explain what we have found, and you decide whether we continue. You will never open an invoice and find time on it that you did not agree to.
- Most jobs finish inside the hour. That is what we aim for, and usually what happens.
- If it will take longer, you hear it from us first — with what we found and what we recommend.
- You can stop at any point. You pay for the work done to that point and nothing more.
- Parts are quoted separately and never ordered without your approval.
Three fees you will not find on our invoice
Common in this industry. Not here.
Callout fee
We come to you across Greater Brisbane without adding a fee for turning up.
Travel fee
No per-kilometre charge and no zone loading inside our standard service area.
Booking fee
Booking online or by phone costs nothing and reserves nothing against your invoice.
If you are outside our standard service area we will tell you before you book, and tell you exactly what the difference would be.
What we're called out for most
All of it at the same $135 an hour. No premium rate for the harder jobs, no separate price list to check — one number, whatever you need doing.
- 01 Virus & Malware RemovalFull scan and clean, removal of malicious software, browser and startup repair, and a check that nothing was left behind. $135 per hour
- 02 Computer Cleaning & Tune-UpClear out clutter and unwanted software, fix slow startup, apply pending updates, and physically clean dust from the machine. $135 per hour
- 03 Data Transfer to a New ComputerMove your documents, photos, email and settings across to a new machine, and confirm everything opens properly before we leave. $135 per hour
- 04 WiFi Setup & OptimisationPosition and configure your router, secure the network, resolve dead zones, and connect your devices back up. $135 per hour
- 05 Email SetupSet up or repair email on your computer, phone and tablet, fix sync problems, and make sure sending and receiving both work. $135 per hour
- 06 New Computer SetupUnbox and set up a new computer, configure accounts and updates, install your software, and remove the manufacturer's bundled clutter. $135 per hour
Something not on this list?
Same rate. Data recovery and hardware repair are charged at the same $135 an hour as everything else for homes — the only difference is how long they take. Business IT support is $168 an hour. Call us, describe the problem, and we will tell you what it is likely to involve before you commit to anything. Parts and third-party software are quoted separately and never ordered without your approval.
Talk it through with usWhy our price is lower
Not because there is less in it. Because there are fewer people taking a margin between you and the technician doing the work.
How a franchised or contractor model builds its price
- A franchise fee and ongoing royalty, paid by the local operator and recovered from you
- A national marketing levy built into the hourly rate
- A subcontracted technician who is paid a percentage, so the rate has to cover two parties
- A callout or travel fee charged before any work begins
- A booking or service fee added at checkout
How we build ours
- No franchise. No franchise fee, no royalty, no national levy to recover.
- Employed technicians. Our team are employees on wages, not subcontractors taking a percentage. One party, one margin.
- Tertiary-qualified. Every technician holds a tertiary qualification, so jobs are diagnosed correctly the first time instead of being billed twice.
- No callout, travel or booking fee. The rate is the rate.
- Told before the hour is up. No open-ended jobs and no invoice surprises.
“Getting the diagnosis right the first time is the most valuable thing we do for a customer. Everything else follows from that.”
Pricing questions
Know the price before we start.
Call and describe the problem. We will tell you what it is likely to involve and what it will cost.
No callout fee | No travel fee | No booking fee