Terms of Service

Last updated: 2 August 2026  |  Version: 1.0

1. About these terms

These terms of service form the agreement between you and Afford IT (ABN 61 664 294 482) whenever you engage us to perform work. They apply to onsite work, workshop work carried out at our Indooroopilly office, and remote support.

By booking a job, accepting a quote, or allowing us to begin work, you agree to these terms. If you are engaging us on behalf of a business, you confirm you are authorised to do so and the business is bound by these terms.

These terms should be read together with our Privacy Policy and our Workmanship Warranty.

2. Scope of work

We will perform the work described when you book the job, or as varied by agreement with you during the job. Work outside that description is not included until you agree to it.

Computer faults are not always what they first appear to be. If, once we begin, we find that the actual fault is different from the reported fault, or that the work will take materially longer than expected, we will stop, explain what we have found, and get your agreement before continuing.

We may decline or discontinue work where:

• the equipment is unsafe, or the work site is unsafe for our technician;
• the work would require us to breach a software licence or the law, or to bypass security or licensing controls on equipment you cannot show you own;
• the equipment is beyond economic repair, in which case we will tell you and recommend the alternatives; or
• we reasonably believe the request is fraudulent or abusive.

3. Quoting, rates and the hourly promise

Our standard labour rate is $135 per hour, including GST, charged with a minimum of one hour per job. Every price we quote you is GST-inclusive — the figure you are told is the figure you pay, and there is no tax added at the invoice stage.

We tell you before we go past the hour. If a job is going to run beyond the first hour, we will stop and tell you before we continue, and you decide whether we proceed. You will not receive an invoice for time you did not agree to.

The same hourly rate applies to every service we offer, whether the work is done onsite, in our workshop or remotely. We do not charge a premium rate for more complicated work, and we do not offer fixed per-job prices.

There is no callout fee, no travel fee and no booking fee within our standard service area. If you are outside that area we will tell you before you book, and we will tell you what the additional cost would be.

Parts and third-party software are charged in addition to labour. We will tell you the cost of any part before we order or fit it.

A quote given without inspecting the equipment is an estimate based on what you have described. Once we have inspected the equipment we will confirm the price, and we will not exceed it without your agreement.

4. Payment

• Payment is due on completion of the work unless we have agreed otherwise in writing.
• We accept electronic funds transfer and card payment. Card surcharges, where they apply, are disclosed before payment is taken.
• Where a part must be ordered specifically for your job, we may ask for payment for that part in advance.
• Equipment left with us remains our property to hold until the invoice for the work on it is paid.
• If an invoice remains unpaid 30 days after the due date, we may suspend further work and recover reasonable costs of collection.

5. Backups and your data — please read this section

This is the single most important thing to understand before we touch your equipment.

Before we begin, you should back up anything you cannot afford to lose. If you do not have a backup and you want one made before work starts, ask us — we will make one and quote you for it. If a backup is not possible because the equipment has already failed, we will tell you that before proceeding.

Where you ask us to proceed without a backup, you accept the risk of data loss, and we are not liable for data that cannot subsequently be recovered.

Data recovery is never guaranteed. We use professional tools and we will tell you honestly what we think the prospects are, but no technician can guarantee that data will be recovered from a failed device. Where recovery is attempted, our charge is for the work performed, not for a guaranteed outcome. We will always tell you before incurring cost on an attempt we consider unlikely to succeed.

How we handle any data we access during a job is set out in section 3 of our Privacy Policy.

You confirm that you are entitled to give us access to the equipment and the data on it, and that any software we are asked to install or configure is properly licensed to you.

6. Your responsibilities

• Provide safe and reasonable access to the equipment and the premises at the agreed time.
• Provide passwords or credentials where the work requires them, or be present to enter them yourself.
• Tell us about any known fault, prior repair attempt, or unusual configuration that may affect the work.
• Ensure an adult over 18 is present for onsite work at a residential address.
• Keep your own backups current, as set out in section 5.

7. Equipment left with us

Where you leave equipment at our office, we will give you a job reference and contact you when the work is complete or when we need a decision from you.

Please collect equipment within 30 days of us telling you the work is complete. Equipment uncollected after 90 days, following at least two written attempts to contact you, may be disposed of in accordance with the Disposal of Uncollected Goods Act 1967 (Qld), and any proceeds applied against the amount you owe.

8. Warranty

Our workmanship is warranted as set out in our Workmanship Warranty, which forms part of these terms.

Parts we supply carry the manufacturer's warranty. Where a supplied part fails within its warranty period we will manage the manufacturer's claim on your behalf.

9. Australian Consumer Law

Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law or any other law that cannot lawfully be excluded.

10. Limitation of liability

Subject to section 9, and to the extent permitted by law:

• our total liability arising out of a job is limited, at our option, to re-performing the service or refunding the amount you paid for it;
• we are not liable for loss of data, loss of profit, loss of business, or any indirect or consequential loss;
• we are not liable for a pre-existing fault, or for the failure of equipment that was already failing when we received it;
• we are not liable for loss arising from your failure to maintain a backup, as set out in section 5; and
• we are not liable for a delay or failure caused by something outside our reasonable control.

Where you engage us as a business customer and the Australian Consumer Law guarantees do not apply, these limits apply in full.

11. Cancellation and rescheduling

• You may cancel or reschedule at no charge by calling us before the technician sets out. There is no cancellation fee. Telling us as early as you can helps us offer the slot to someone else.
• If our technician attends at the agreed time and cannot gain access, or nobody is present, we may charge for the attendance.
• We may reschedule where a technician is unwell, a preceding job overruns, or travel conditions make attendance unsafe. We will tell you as early as we can and offer the next available time.
• If you cancel part-way through a job, you pay for the work performed up to that point and for any part already ordered specifically for you.

12. Complaints

If you are not satisfied with the work, tell us. Email support@affordit.com.au or call 1800 851 816. We will acknowledge within 2 business days and aim to resolve the matter within 10 business days.

If we cannot resolve it between us, you may contact the Queensland Office of Fair Trading on 13 74 68.

13. Changes to these terms

We may update these terms from time to time. The terms that apply to your job are those published on this page at the time you book it. The "last updated" date above shows when they last changed.

14. Governing law

These terms are governed by the laws of Queensland, Australia, and the parties submit to the non-exclusive jurisdiction of the courts of that State.

15. Contact

Related documents: Privacy Policy  ·  Workmanship Warranty