Straight answers to the problems we get called about most often, written by the technicians who fix them. No jargon, no upselling — just what is actually going on and what to do about it.
Full-screen virus warnings with a support phone number are scams, every time. How to close one safely — and what to do if you already called the number.
Downloaded a free tool to speed up your computer? Most do nothing, many make it slower, and some are malware in a costume. What actually works instead.
Extenders are cheap, mesh is better, and the wrong choice makes WiFi worse. How each works, when each is right, and what to check before spending anything.
A slow computer is a symptom, not a diagnosis. Here are the six causes behind almost every "it used to be fast" job that comes through our workshop — and which ones you can fix yourself in an afternoon.
A clicking or beeping hard drive is a mechanical failure in progress. Every minute it stays powered on reduces the chance of getting your photos back. Here is exactly what to do, and what not to do.
We add a new guide whenever a question comes up often enough in the workshop to be worth writing down. If there is something you would like explained, tell us and we will cover it.
Reading is free. So is the phone call. Tell us what is happening and we will tell you what it is likely to be.
Employed, tertiary-qualified technicians. You are told before we go past the hour.
No callout fee | No travel fee | No booking fee